Yes, we accept major insurance plans such as Blue Cross Blue Shield (BCBS), United Healthcare, Aetna, and Cigna. 

Acceptable forms of payment include major credit cards and HSA/FSA cards. We do not accept cash or personal checks. Payments are processed through CardPointe, a PCI-compliant processing solution. 

This will be a 60‑minute session where you can ask questions, share your needs, and collaborate on a treatment plan. Your therapist will review the therapy process, scheduling, copays, background information, confidentiality, and other relevant information so you feel informed and supported as you begin. 

Therapy is a collaborative process between you and your therapist, built around goals that reflect your unique needs and experiences. Through this work, you may find relief from distress, strengthen your relationships, develop effective coping strategies, set healthier boundaries, and gain a deeper understanding of yourself. Therapy also provides a consistent, supportive space to explore patterns, process difficult emotions, and reconnect with parts of yourself that may have been overlooked or silenced. Over time, many people discover increased confidence, clarity, and resilience, along with a greater sense of alignment in their daily lives. It is a place where meaningful change can take root, and where you can learn to navigate life with more intention, compassion, and self‑trust. 

It’s completely okay if a therapist doesn’t feel like the right fit. Feeling comfortable and understood is an important part of therapy, and you’re always welcome to share if something doesn’t feel quite right. If your therapist isn’t able to meet your needs, they’ll offer referrals or resources to help you find someone who feels like a better match. 

Therapy is offered exclusively through secure telehealth sessions across Texas. This allows you to access care from the comfort of your own space while maintaining privacy, flexibility, and convenience. 

Telehealth may not be suitable for all clients, as some individuals may prefer in‑person support or require a level of care better provided face‑to‑face. If this format presents any concerns or limitations for you, please let us know in advance so we can explore appropriate options. 

• Convenience & Flexibility: Attend sessions from any safe, private location.
• Accessibility: No need to travel—ideal for illness or severe weather.

If you have concerns about the professional or ethical conduct of a licensed mental health provider, you may contact the Texas Behavioral Health Executive Council (BHEC):

Phone: (512) 305‑7700  

Website: bhec.texas.gov  

Mailing Address:  Texas Behavioral Health Executive Council  

1801 Congress Ave., Suite 7.300

Austin, TX 78701

Additional information about the complaint process is available on their site.

Clients may request copies of their health records at any time. To obtain your records, simply contact Hopestone Counseling through our secure messaging system or by email, and we will provide instructions for completing a written request. Records are released in accordance with state and federal privacy laws, and you will be informed of any applicable fees before documents are provided.