Consumer Rights

In accordance with House Bill 4224 and Texas Health & Safety Code §181.105, Hopestone Counseling, PLLC provides the following information to help clients and members of the public request access to health‑care records, contact the state licensing authority, or file a consumer complaint.

Clients have the right to access their health‑care records. To request your records:

1. Submit a written request by email to Scarlett@hopestone-counseling.com

2. Include your full name, date of birth, and a description of the records you are requesting.

3. Identity verification and applicable fees may apply as permitted by law.

4. Records will be provided within the timeframe required by Texas law.

If you have questions about requesting records, please contact the practice directly using the contact information provided on this website.

If you are requesting records on behalf of another individual, documentation showing legal authority (such as guardianship papers or a medical power of attorney) is required. Identity verification may be required to protect client privacy and confidentiality in accordance with state and federal laws.

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.

You can file a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas. These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, you may do so using the information below:

Texas Behavioral Health Executive Council

Website: https://www.bhec.texas.gov 

Contact Page: https://www.bhec.texas.gov/contact-us 

The Council can provide information about licensure, regulations, and the complaint process.